Refund Policy

1. General Refund Terms

• Refunds are processed only for eligible cancellations as per the cancellation policy.

• Refunds will be issued after deducting applicable cancellation charges, bank fees, and service taxes.

• Refunds, if any, will be processed to the original payment mode within 7–10 business days from the date of written cancellation request.

2. Refund Eligibility

3. Force Majeure & Exceptional Scenarios

• In case of natural disasters, strikes, political unrest, or pandemic lockdowns, refunds will be processed only if suppliers (hotels/transporters) agree to waive off charges.

• Where applicable, credit vouchers may be issued in place of refunds for future use within 12 months.

4. Non-Refundable Charges

• Airfare/train tickets once booked are non-refundable unless specified as refundable.

• Travel insurance, visa fees, and optional activities are non-refundable.

• Any advance paid to secure early bird offers or high-demand dates (festive periods, long weekends) is strictly non-refundable.

5. Refund Process

1. Submit your cancellation request in writing via email or WhatsApp.

2. A confirmation and refund breakdown will be shared within 48 hours.

3. Approved refund amount will be credited within 7–10 working days (excluding holidays).

Terms & Conditions – Travel Package Agreement

These Terms & Conditions (“Agreement”) govern the booking and use of travel services provided by [Your Company Name]. By booking a tour with us, the client agrees to these terms in full.

1. Booking Confirmation

• Bookings are confirmed only upon receiving a minimum 30% advance payment.

• Full payment must be made at least 7 days prior to the travel start date.

• Delay in payment may result in auto-cancellation without refund.

2. Inclusions & Exclusions

• Services mentioned in the final itinerary are only those included.

• Anything not clearly listed as "included" (meals, activities, personal expenses) will be treated as excluded.

3. Hotel & Accommodation

• Hotels are booked as per availability in the chosen category (Standard/Deluxe/Premium).

• Room check-in and check-out are based on standard hotel policies (typically 12 PM check-in / 11 AM check-out).

• Specific hotel preferences are subject to availability and must be confirmed in writing.

4. Transport Services

• Transport will be provided as per itinerary. Vehicles are not at disposal unless explicitly mentioned.

• Extra usage beyond scheduled itinerary will be chargeable.

• AC in hilly areas may be turned off for safety.

5. Cancellation Policy

• Cancellations must be communicated in writing.

• Refunds will be processed as per our Refund & Cancellation Policy.

• No refund will be provided for no-shows, unused services, or partial cancellations.

6. Amendments & Rescheduling

• Requests for changes in itinerary, hotel, or travel dates must be made at least 10 days in advance.

• All changes are subject to supplier availability and may involve additional cost.

7. Force Majeure

• The company shall not be held responsible for delays or cancellations caused by acts of God, war, natural calamities, political unrest, pandemics, or government restrictions.

• In such cases, the client agrees to accept alternate services or date rescheduling if available.

8. Health, Safety & Conduct

• The traveler must ensure they are medically fit to travel.

• Unruly behavior, misuse of hotel/transport property, or violation of local laws may lead to termination of services without refund.

• Mask-wearing and hygiene norms must be followed during ongoing health advisories.

9. Liability & Responsibility

• We act only as a facilitator for hotel bookings, transport, and tours. We are not liable for loss, injury, theft, or damage during the trip.

• Any loss caused due to third-party suppliers, like airlines or hotels, shall be addressed with them directly.

10. Jurisdiction

• All disputes arising out of or in connection with this contract shall be subject to the exclusive jurisdiction of the courts of [Your City], India.

Set of Rules & Travel Guidelines

1. Identification & Travel Documents

• All guests must carry a valid government-issued photo ID (Aadhar Card, Passport, Driving License, etc.) at all times.

• For children, birth certificate or school ID card is mandatory for hotel check-in.

2. Check-in / Check-out Policy

• Standard hotel check-in time: 12:00 PM

• Standard check-out time: 11:00 AM

• Early check-in or late check-out is subject to availability and may incur additional charges.

3. Unutilized Services

• No refunds or compensation will be provided for unused services, including sightseeing, meals, or transport.

• Missed activities due to delays (flight/train) are non-refundable.

4. Hotel Policies

• Hotel selection is based on availability. In case of non-availability, an equivalent standard hotel will be provided.

• Room upgrades or additional beds must be requested at the time of booking and will incur extra charges.

5. Behavioral Guidelines

• Guests are expected to maintain decorum and adhere to local laws and customs.

• Any damage to hotel property or transport vehicle caused by the client will be chargeable directly.

6. Weather or Force Majeure Conditions

• In case of cancellation of sightseeing due to weather, strikes, political unrest, or natural calamities, alternate arrangements will be made if possible.

• No refund shall be provided under such circumstances.

7. Transport Rules

• Vehicle provided is for the fixed itinerary only and will not be available at disposal.

• Extra usage (beyond timing or distance limits) will be chargeable as per local rates.

8. Group Tour Conduct (if applicable)

• Group departures will follow a fixed schedule. Delays beyond 15 minutes may lead to departure without the guest.

• The company is not responsible for delays due to personal reasons.

9. Payment Compliance

• Final payment must be made as per the payment policy. Failure to pay will result in automatic cancellation with applicable penalties.

10. Amendments & Cancellations

• Any changes to the itinerary post-confirmation are subject to availability and may involve additional cost.

• Cancellations are subject to the cancellation policy provided at the time of booking.

1. 
   Airfare to and from the destination
2. Visa fees and travel insurance
   Meals not specified in the itinerary
3. Personal expenses such as laundry, phone calls, and tips
   Optional tours or activities not mentioned in the itinerary
   Excess baggage charges
4. Any additional expenses incurred due to delays, strikes, natural disasters, or other unforeseen circumstances
   Medical expenses and medication
   Alcoholic beverages
   Any items not specifically mentioned as included in the tour package